FastPass brings new and innovative ideas to Self Service of Password Reset (SSPR) for a better user experience and security
New Additional Security Feature: Managers and trusted colleagues can also approve the user to reset their password.
What does FastPass Password Reset Tool Do?
Self-Service Password Reset (SSPR) is when the users reset passwords without assistance from an IT Service Desk.
User verification is done with alternate security credentials.
FastPass Self Service Password Reset supports various systems
FastPass Active Directory Self Service also covers other systems such as SAP/ Oracle / IBM i, and more. FastPass supports Active Directory and Azure Active Directory users.
Does my business need a self-service password reset tool?
If you can answer YES to any of these scenarios, contact us to learn how FastPass can give a fast relief.
Easy Implementation and High Security
You can install the FastPass application at your own server or from the FastPass Cloud. FastPass must have the privileged password for the password directory. Service password reset or privileged password reset is not the role of FastPass.
MSP organizations can use FastPass as a multi-tenant solution supporting many customers from just one FastPass server.
The administrator can with analytics easily plan the monitoring of users’ use of FastPass. How many resets per day? How many users have enrolled? What user is a frequent visitor of the service? This will be part of the auditing process for the controller.
Considerations for Self-Service Password Reset implementation
With FastPass SSPR Manager customers reach 85-90% adoption rate. This translates to a very strong business case for users and the helpdesk when calls to the help desk for password assistance practically disappears!
With FastPass the users can reset passwords and do account unlock. FastPass covers all enterprise password types like Active Directory, Azure, SAP, Oracle, IBM and many others.
Management must organize the complete process to achieve the wanted productivity gains, which is the result of the functionality in FastPass SSPR and the FastPass Best Practice description:
Enrollment is needed for the registration of the users personal and secret information with the tool. FastPass can force users to enrol or execute an automatic e-mail invitation process. The two methods combined secures that all users get enrolled.
FastPass offers many authentication methods to ease the authentication for users. The principle is that users have free choice between the different authentication types approved by the security officer.
FastPass SSPR also offers multi factor authentication (MFA) for special users and situations like remote users. The methods include: Question/answers, SMS, TOTP, Smartcard, Authenticators, RSA and more.
Users can access FastPass from domain PCs and from a remote mobile device or from any browser. With Windows passwords it only works when the user can reset the password from his normal PC before Windows log-in, as this is exactly the user’s problem! With the use of the FastPass PC-client users can use SSPR even though the PC is ‘dead’!
Research shows user acceptance is a challenge in helpdesk tools
Service Desk Institute (SDI) research shows it is a challenge to get user acceptance when it comes to self-service password reset. FastPass, however, has helped a lot of businesses create very high adoption rates hence self-service password reset success is achievable.
Download our free guide in successful SSPR implementation.
6 Steps to Success: Password Self-Service
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