Empower Users. Free-up IT.
Up to 80% of helpdesk tickets are for password resets. SSRPM provides your users with the ability to reset their password 24/7. Rapid resets get your employees past forgotten password hurdles and right back to productivity.
Eliminating the mountain of menial reset tickets from your helpdesk’s queue reclaims valuable IT bandwidth for more important projects.
SSRPM’s additional modules allow for secure user onboarding (“Account Claiming”) and self-service updates to basic personal information in Active Directory.
24/7 Password Reset
Whenever users need to reset their password due to forgotten or expired credentials, they can do so without helpdesk assistance. When users enroll in SSRPM, they are required to provide answers to challenge questions.
So long as a given user completes the challenge questions, they can reset their password at any time, from anywhere, on any device.
SSRPM seamlessly integrates with login prompts for other resources. For Active Directory or HelloID logins, a link is provided directly within the prompt. A portal is available for other resources.
Reclaim IT Bandwidth
If your helpdesk is spending up to 80% of their time on menial reset tasks, there are much more important IT projects getting put on the backburner. Free up IT with SSRPM.
SSRPM’s Account Claiming Module helps your organization protect one of the most vulnerable stages of the user account lifecycle: safely handing off accounts and credentials to new users.
Most organizations still rely on emails, sticky notes, or intermediaries to hand off new accounts and credentials. However, all of these methods create security risks. Even worse, many organizations still use default passwords or formats for new users that could be easily guessed or social engineered.
Account Claiming’s “Claim ID” provides a massive security boost over emails, sticky notes, intermediaries, and default passwords.
The Account Claiming process is as easy as possible for end users: enter the “Claim ID”, verify your identity, and you’re off and running.
With Account Claiming, you can ensure a new user’s account is entirely set up ahead of time and simply disabled until claimed.
With SSRPM’s Active Directory Self-Service, your employees may update basic personal information on their own. Changing names due to marriage, moving to a new address, and more can create menial helpdesk tasks for updating user data.
Enabling your users with secure self-service increases both their productivity and satisfaction. Everyone prefers knocking out a quick change over waiting on submitted tickets.
Minimized Helpdesk Tickets
Helpdesk tickets for every little change pile up fast. By letting users update their own basic info, your smaller queue let’s you focus on more important matters.
Everything is handled via SSRPM’s secure portal. Users log in and can see all of the AD fields they may update.
In a world where remote workers are becoming more common, it’s increasingly important that your IT staff know for sure who they’re talking or chatting with. The SSRPM Helpdesk Verification module lets your support personnel authenticate a caller’s identity with pieces of their security questions.
Helpdesk Verification gives you the confidence that your users who request IT help are who they say they are.
Intuitive & Easy
Answering the challenge question is easy for end users. Simply check your answers to SSRPM challenge questions and there you go.
Because SSRPM’s intelligent mechanism and reverse encryption prevent the helpdesk from knowing more than a character or two for the challenge question, there’s no risk of revealing passwords or sensitive data.