HaloITSM Lansweeper Integration

HaloITSM is a powerful service desk and enterprise service management tool built by Halo Service Solutions. It enables intuitive IT service management and empowers teams to deliver rapid, efficient ITIL-aligned service. It’s an easy-to-administer, intuitive solution used by businesses from multiple industries worldwide, including many public sector organizations and local governments. Through integration with Lansweeper, Halo provides customers with easy one-click access to detailed, complete, and accurate IT asset data. It reduces manual tasks while accelerating ticket resolution and enables self-service capabilities to improve service delivery.

Integration Benefits:

• Automates IT asset discovery, eliminating manual, time-consuming tasks
• Supports the development of self-service offerings, lightening the load on Service Desk staff
• Provides an easy-to-use, intuitive interface while supporting complex functionality
• Aligns with ITIL processes “out-of-the-box” and simplifies data governance
• Easy-to-use and customizable

Key Integration Features

• Use HaloITSM’s asset management functionality to track your configuration items and visualize dependencies between the assets Lansweeper has synced in.
• Raise tickets on the assets discovered by Lansweeper to flag problems instantly and instantly pull assets discovered by Lansweeper straight into your HaloITSM platform.
• Identify systemic failings with assets before they cause significant incidents.

Requirements

–> Lansweeper 8.0 or Higher Halo ITSM

• Database: Microsoft SQL Server 2008R2, 2012, 2014, 2016, 2017, 2019.
• Operating System: Windows 7, 8, 8.1, 10, Server 2003, Server 2008, Server 2012, Server 2016, Server 2019.
• Platform: 32-bit (x86) or 64-bit (x64).
• Processor: 2 gigahertz (GHz) or faster, dual or quad-core.
• Memory: 8 gigabytes (GB) RAM.
• Email: Exchange 2007, 2010, 2013, 2016, Office365, Mdaemon, any POP3 provider
• Web Interfaces: These are compatible with most leading web browsers, including IE, Edge, Chrome, and Firefox.
• iPhone: iOS 10.0 and above.
• Android: Lollipop 5.0 or above.

Available for

• Lansweeper Pro
• Lansweeper Starter
• Lansweeper Enterprise