Faronics Cloud: Remote Device Control & Management

This article was originally published by LOGON’s partner Faronics. Click here to view the original article.

Sometimes the fix is simple: turn it off and on again. The problem is getting to the machine to do it. When you’re managing devices across multiple buildings or sites, walking to each computer isn’t practical.

Faronics Cloud remote device control solves this. From one console, you can restart, shut down, wake, and control devices—all without leaving your desk.

Remote Actions Explained

Action	What It Does	Best Used For
Remote Restart	Reboots the computer remotely. With Deep Freeze, the machine returns to its frozen baseline.	Troubleshooting, restoring to known-good state, preparing devices for use
Remote Shutdown	Initiates a proper Windows shutdown.	End-of-day shutdown, energy saving, holiday closures
Wake-on-LAN	Sends a “magic packet” to power on sleeping/off devices.	Waking devices for after-hours maintenance
Remote Freeze/Thaw	Controls Deep Freeze state remotely.	One-off updates, software installs, troubleshooting
Force Check-in	Requests immediate status update.	Verifying connectivity, pushing policy changes

Bulk Actions: Apply commands to multiple devices at once—restart an entire lab with one click.

When Remote Control Helps Most

Scenario	How Remote Control Helps
Remote Troubleshooting	User reports issue → check status → remote restart → problem resolved. No physical visit needed.
Preparing Devices	Restart all exam room PCs before tests or training sessions. Every machine starts fresh.
After-Hours Management	Wake devices, run maintenance, verify completion—all from home.
Multi-Site Management	Manage all locations from one console. No driving between sites.
Energy Management	Schedule shutdowns, wake only when needed, verify power state.

What Still Requires a Physical Visit

Issue	Why Remote Won’t Fix It
Hardware failures	Dead drives, broken screens, failed power supplies
Network issues	Device can’t reach Faronics Cloud
Power problems	Device won’t power on and WoL isn’t working
Physical setup	New installations, cable management

Goal: Eliminate unnecessary visits, not all visits.

Decision Framework: Remote First

Step	Action
1	Check status—is the device online?
2	Try remote restart—first response for most issues
3	Verify result—did it come back online?
4	Visit only if remote actions don’t resolve it

Most issues resolve in minutes rather than requiring a trip.

Frequently Asked Questions

Question	Answer
What if someone is using the computer?	The restart happens immediately. Communicate timing or verify before action.
How quickly do commands execute?	Typically seconds to minutes. Force check-in for immediate action.
Can I schedule remote actions?	Yes. Maintenance windows schedule thaw/freeze cycles.
What if a remote restart fails?	Console shows command status. Failure usually indicates deeper issues requiring physical visit.
Do remote actions work over the internet?	Restart, shutdown, freeze/thaw work over the internet. Wake-on-LAN works best on local networks.

Bottom Line

Faronics Cloud puts essential device controls at your fingertips. Fewer trips to touch machines. Faster problem resolution. After-hours management from anywhere.

Start with remote control. Visit only when you must. That’s efficient device management.

Ready to manage devices remotely?

LOGON Software Asia – the trusted Faronics partner across Asia – offers:

✅ Free Proof of Concept (POC)
✅ Preferred pricing
✅ Priority support
✅ Local expertise

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Remote Machine Management with Faronics Cloud

Faronics offers a unified endpoint management solution, to take care of your helpdesk as well as solving your other significant problems.

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