AI-First Help Desk and ITSM Platform

Deliver impactful IT service at scale with purpose-built AI agents working to free you from the reactive, repetitive work.

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Gain total visibility into every IT asset

Discover and manage every asset, including hardware, software, cloud, and IoT, with zero blind spots. AI agents monitor usage, flag issues, and trigger fixes before users feel the impact. Embedded asset data in every ticket ensures nothing slips through the cracks.

Make smarter IT decisions faster

Get the full picture of your IT performance with powerful built-in dashboards and customizable reports. SysAid’s reporting tools give you the insights you need to track KPIs, identify trends, and make smarter, data-driven decisions, without relying on BI experts.

Streamline every workflow, from first click to resolution

From incident and change management to approvals, escalations, and beyond, SysAid’s AI-powered ITSM automates end-to-end workflows to eliminate delays and boost efficiency. Streamline tasks like HR onboarding, change approvals, and ticket escalations with less manual effort and faster results.

Empower users and lighten the load for IT

Our Self-Service Portal gives employees a simple way to get help without calling or emailing IT. They can submit tickets, track progress, and find answers in the knowledge base, all in one place. The portal is intuitive, customizable, and helps reduce ticket volume so IT can stay focused on what matters most.

Let AI do the sorting, flagging, and summarizing

AI is baked into the queue, so your team works smarter without lifting a finger. AI Intelligent Categorization tags tickets instantly, AI Emotion flags risky ones, and AI Case Summarization and AI Author speed up every reply. No toggling, no guesswork, just instant clarity.

Track every step with Ticket Journey

Get the full story behind every ticket, status changes, agent actions, automations, and more. Use filters to zero in on key moments or view the full audit trail. No blind spots, just instant clarity.

Customize your ticket templates with ease

Create custom ticket templates that match your workflows. Guide users with built-in hints and maintain accuracy across your team. Fast setup, consistent results.

Focus on what matters

SysAid Copilot for agents works inside your workflow to provide real-time, 24/7 contextual support. It summarizes ticket details, suggests precise replies, and highlights your highest-priority tickets based on your rules.

ITSM Powered by Agentic AI

Key Features

Asset Management

Elevate IT asset management with AI-powered discovery, real-time asset intelligence, and automated workflows—giving you complete visibility and control across your IT environment.

CMDB

Map and manage your entire IT ecosystem with AI-powered CMDB, automatically tracking assets, defining relationships between configuration items, and conducting visual root cause analysis—all fully integrated with your service desk.

Workflow Automation

From simple approvals to complex, multi-step cross-departmental processes. You can automate anything and everything with AI-powered precision to reduce errors, accelerate task completion, and adapt workflows in real time.

Pre-Built AI Agents

Designed to meet the complex needs of IT teams, you can delegate tasks to pre-built AI Agents who intelligently assess issues, make decisions, and take action on your team’s behalf. Complementing your team’s work and helping you scale up your activities—with far less effort.

Build your own AI Agents

Build your own AI Agents or customize them to meet your team, or your organization’s, unique needs. All without writing a single line of code.

AI Conversational Chat

Help users resolve issues fast, and by themselves, with agentic AI chatbots that predict, reason, and act in real-time—delivering users empathetic and conversational multilingual support across all channels.

Self-Serve Portal

Give users the power to solve issues on their own with an always-on interface providing access to FAQs, ticket submissions, and real-time IT support—all in a fully customizable and easily accessible platform.

AI Agent Assistance

Automate ticket categorization, prioritization, and handling, gather contextual insights, and get intelligent recommendations on how to respond to any situation with AI-powered chat and agent assist features.

Analytics and Reporting

Monitor MTTR, balance incident-to-request ratios, track ticket sources, and identify bottlenecks in real time with AI-powered analytics—giving you full visibility and control over all activities, all the time.

Advanced Discovery Solution

Get real-time inventory insights, integrating them into SysAid’s platform for better asset management

SysAid has partnered with Lansweeper to offer our customers a complete, real-time view of your organization’s hardware and software inventory, ensuring no asset goes unnoticed. Lansweeper’s advanced discovery goes beyond surface-level identification, offering granular asset details and deep data insights, such as configurations, usage patterns, and interdependencies.

Automatically sync these comprehensive asset discoveries into SysAid’s ITSM platform, creating a centralized hub for enriched asset management, optimized IT operations, and enhanced service delivery.

Learn More about Lansweeper Integration

Connecting Splashtop to The SysAid AI Agent Builder

Launch remote support sessions directly from within SysAid for your service desk team

There’s no need to open a separate platform or manually generate session links. Instead of switching between systems, administrators can request a remote control session inside the service record. The AI agent automatically generates the required access links, allowing IT teams to begin assisting users immediately. This creates a smoother support experience and reduces response time when help is needed most.

Learn More about Splashtop Integration