SysAid, a leading provider of AI-driven Enterprise and IT Service Management solutions, is proud to announce its inclusion in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management. SysAid has been recognized for its exceptional contributions to the AI for End-User Self-Service Use Case, reinforcing its position as a key innovator in the ITSM industry.

A Commitment to Customer Satisfaction

SysAid’s recognition in the Magic Quadrant is complemented by its achievement of the highest Overall Score in the May 2025 Gartner® Peer Insights™ “Voice of the Customer” report for AI in IT Service Management. This accomplishment underscores SysAid’s dedication to seamless deployment, customer success, and driving AI-powered innovation to support IT teams worldwide.

Get the full Gartner Magic Quadrant for AI Applications in IT Service Management report here.

SysAid – AI-First Help Desk and ITSM Platform

SysAid (www.logon-int.com/sysaid) is dedicated to empowering organizations by leveraging the power of AI to automate repetitive IT tasks and free teams from reactive work.

Built on a robust ITSM platform, SysAid’s Agentic AI complements IT teams by taking the first action, enabling professionals to focus on optimization, innovation, and strategic priorities.

Gartner Disclaimer

Gartner, Magic Quadrant for AI Applications in IT Service Management, By Chris Matchett, Rich Doheny, Ankita Hundal, 2 September 2025.

Gartner Peer Insights content reflects the opinions of individual users based on their own experiences and should not be construed as facts or Gartner’s endorsements.

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