Originally published by SysAid. SysAid is proud to announce its inclusion in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management. SysAid has been recognized for its exceptional contributions to the AI for End-User Self-Service Use Case, reinforcing its position as a key innovator in the ITSM industry.

Originally published by SysAid. The world of IT service management (ITSM) is evolving faster than ever, with Agentic AI leading the way. This groundbreaking technology is reshaping how organizations approach IT operations—moving from reactive problem-solving to proactive, predictive strategies that drive real business outcomes.