The Workforce Identity Verification Platform, Twenty Years in the Making

One platform for self-service and verified help desk assistance — cloud or on-premises, on any identity provider you already run.

Get Started with FastPass

OVERVIEW

FastPassCorp is a workforce identity verification platform, providing identity-verified help desk support (FastPass IVM) and self-service password reset (FastPass SSPR) to enterprises and managed service providers, deployed in the cloud or fully on-premises. Founded in 2005 and headquartered in Copenhagen, FastPassCorp is listed on Nasdaq First North.

Why Verification Is Different

Authentication proves a device. Verification proves a person.

Authentication confirms that a credential is valid. It doesn’t confirm that the person using it is who they claim to be. That distinction matters enormously when the same call could be an employee who’s genuinely locked out, or an attacker who has done enough research to sound like one.

This is why FastPass treats workforce identity verification as a discipline in its own right, separate from authentication — and why it doesn’t disappear as passwordless methods become standard. A user who has lost the device holding their passkey still needs to get back to work, and someone still has to be sure it’s really them.

One Platform — Two Halves of the Same Problem

Most users can serve themselves. Some can’t. FastPass is built to handle both without asking you to run two separate systems.

FastPass SSPR — Self-Service for the Users Who Can Serve Themselves

FastPass SSPR handles password reset, account unlock, and Temporary Access Pass issuance — for Windows and Active Directory, for the application-level systems your enterprise has accumulated over the years (SAP, Oracle, IBM, and others), and for the leading cloud identity providers. It works from the PC client, a mobile browser, or any endpoint you choose, including before a user has successfully logged in.

FastPass IVM — Verified Assistance for the Users Who Can’t

When self-service isn’t enough — a user who never enrolled, lost the device holding their MFA factor, or is calling in for the first time — FastPass IVM runs the verification decision inside the ticket your help desk agent is already working in. The system decides whether the caller is verified, using contextual signals and configurable soft tokens; the agent facilitates, but never overrides the outcome.

Secure Password Reset Processes with ServiceNow and FastPass

Works with What You Already Run

Identity providers: Microsoft Entra ID, Okta, Active Directory, and others — no forced migration
ITSM platforms: A certified ServiceNow integration, plus close to ten other leading platforms your help desk may already run
Deployment: Cloud-first, or fully on-premises where regulation or preference requires it
Authentication: Works with the MFA methods you’ve already deployed — no new hardware or enrollment burden

Faster and Safer, at the Same Time

~51s — Average time for a FastPass verification — versus ~109s through a traditional ITSM-only flow
10+ — Leading ITSM platforms integrated, including a ServiceNow-certified workflow
85%+ — Typical reduction in password reset calls after deploying FastPass SSPR

Product Portfolio

Identity Verification Manager (IVM) — Verified assistance for the users who can’t serve themselves. Runs the verification decision inside the ticket your help desk agent is already working in.
Self-Service Password Reset (SSPR) — Self-service for the users who can serve themselves. Handles password reset, account unlock, and Temporary Access Pass issuance for Windows, Active Directory, SAP, Oracle, IBM, and cloud identity providers.
Password Sync — Password synchronization for multiple applications and systems.

Ideal For

IT service desks seeking to prevent vishing and social engineering attacks
Organizations requiring compliance with ISO, SOC-2, and NIS2
Enterprises needing to reduce password-related help desk calls
Managed Service Providers (MSPs) managing multiple client environments

Identity Verification Manager

FastPass Identity Verification Manager (IVM)

Verified assistance for users who can’t serve themselves. When self-service isn’t enough — a user who never enrolled, lost the device holding their MFA factor, or is calling in for the first time — FastPass IVM runs the verification decision inside the ticket your help desk agent is already working on. The system decides whether the caller is verified, using contextual signals and configurable soft tokens; the agent facilitates, but never overrides the outcome.

Key Benefits

Prevents Vishing — Hackers can’t fool IVM — it only trusts facts.
Removes Emotion — Automated workflow prevents social engineering manipulation.
Forced Process — Service desk supporter assists IVM, not the other way around.
Compliance Ready — Every step logged for ISO, SOC-2, and NIS2 compliance.
Flexible Fallback — Secure verification even when user is completely locked out.
Faster Verification — ~51s average time versus ~109s through a traditional ITSM-only flow.

Key Features

Management-Approved Process — Configurable verification workflows tailored to security requirements.
Group-Specific Verification — Different verification processes for different user groups.
Multiple Verification Options — Personal information, tokens, SMS, email, TOTP, manager approval.
Password Delivery — Secure delivery via phone, SMS, or private email.
Monitoring & Logging — Every step logged for compliance and analysis.
ITSM Integration — Seamless integration with ServiceNow, TOPdesk, Zendesk, and other ITSM tools.
Standard Templates — Simple, average, and highly secure processes for rapid deployment.
Dynamic & Contextual Data — Uses user workstation, location, login patterns, and more.

IVM Integrations

ServiceNow — Certified Technology Partner — available from ServiceNow Store.
TOPdesk — Certified integration.
Zendesk — Native integration with automated caller verification [citation:5][citation:7].
Active Directory / Entra — Seamless integration with hybrid environments.
Application Passwords — SAP, Oracle, IBM, LDAP, SQL, and more.
Multi-Tenant — Available for Managed Service Providers.

Proof from the Field

Healthcare · Fortune 500 — ~15,000 users
After an internal penetration test exposed weaknesses in its manual help desk verification process, this organization turned to FastPass IVM. Using the badge number every employee already wears, combined with other verification factors, FastPass closed the gap the test had found.

Healthcare · USA — ~2,000 users
Rather than adopt new authentication infrastructure, this hospital built its verification workflow around the Duo deployment it already had in place. Because the MFA was already trusted by the workforce, the workflow was in production almost immediately.

Self-Service Password Reset

FastPass Self-Service Password Reset (SSPR)

Self-service for users who can serve themselves. FastPass SSPR handles password reset, account unlock, and Temporary Access Pass issuance — for Windows and Active Directory, for the application-level systems your enterprise has accumulated over the years (SAP, Oracle, IBM, and others), and for the leading cloud identity providers. It works from the PC client, a mobile browser, or any endpoint you choose, including before a user has successfully logged in.

Key Benefits

24/7 Availability — Users can reset passwords anytime, anywhere.
High Adoption — 85-95% adoption rate with forced enrollment.
Reduced Costs — 20-30% of all help desk calls eliminated — and 85%+ typical reduction in password reset calls after deploying FastPass SSPR.
Enhanced Security — Reduces risk of social engineering attacks.
Remote Support — Full support for Work-From-Home users.

Key Features

Manager Approval — Managers and trusted colleagues can approve password resets.
Multi-Factor Authentication — Smartcard, DUO, RSA, Microsoft/Google Authenticators, and more.
Application Password Support — SAP, Oracle, IBM, LDAP, SQL, Active Directory.
Group-Specific MFA — Multi-factor authentication depending on groups and situation.
Remote PC Support — Password reset for “Work-from-home” PCs.
Forced Enrollment — Automatic email invitations to link users to self-service.
Modern Password Policy — Enforced at user entry of a new password.
Breached Password Prevention — Prevents the use of passwords exposed in breaches.
30+ Languages — Multilingual support for global organizations.
Password Expiration Notification — Proactive alerts before password expiry.

How SSPR Works

User forgets password or account is locked
User accesses FastPass SSPR portal (PC pre-login, mobile device, or browser)
User verifies identity using MFA methods (SMS, authenticator, etc.)
User creates a new password meeting security policy requirements
Password is synchronized across all connected systems

For Remote Users (WFH)

Users can reset passwords even when the PC is “dead” or offline
No need to return to the office for password reset

Proof from the Field

“We have seen an 80% reduction in assisted password resets. We’re very satisfied with the product. It has significantly freed us up from frustrating and unrewarding password resets.”

— Oliver Holmes, Deputy Director, Technology and Operations, London Metropolitan University

Manufacturing · Europe — 50,000+ employees
This organization came to FastPass looking for self-service password reset alone. During evaluation, its security team recognized that IVM could run on the same platform, using the same data — and expanded the project to include both from day one.

Password Sync

FastPass Password Sync

Password synchronization for multiple applications and systems. Create seamless synchronization to improve user security.

Key Benefits

One Password — Users only need to remember one strong password.
Increased Security — Focus on password quality rather than memorization.
Cost-Effective — SSO benefits at a fraction of the cost.
Quick Implementation — Fastest way to solve multi-password problems.
Improved Productivity — Reduced password-related help desk calls.

Key Features

Easier for Users — One password across all applications and systems.
Increased Security — Users can focus on a much stronger password.
Reduced Costs — Same benefits as SSO with lower implementation costs.
AD Integration — Synchronize from Active Directory to target systems.
Application Support — SAP, Oracle, IBM, SQL, and more.
Password Policy Enforcement — Identical policy across all systems.
Asynchronous Handling — Handles target system unavailability.

Password Sync for Enterprise Systems

SAP — All SAP versions — Kernel 4.6E and newer; UME/JAVA versions supported.
Oracle — Easy integration into multiple Oracle systems from a single implementation.
IBM — IBM i series (AS400), IBM Z.
SQL Databases — Full support.
LDAP — Full support.

LICENSING

FastPass is licensed as a subscription, available in cloud or fully on-premises deployments. Licensing is per-user and modular, so you can license FastPass IVM, FastPass SSPR, and Password Sync independently — or combine them in the FastPass Suite. Multi-tenant licensing is available for Managed Service Providers.

FastPass Products & Editions

Product / Edition	Best For	Deployment	Licensing Model
FastPass IVM	Help desks requiring verified assistance for users who cannot self-serve	Cloud or on-premises	Subscription, per-user
FastPass SSPR	Organizations seeking to reduce password reset calls and enable self-service	Cloud or on-premises	Subscription, per-user
FastPass Password Sync	Enterprises synchronizing passwords across Active Directory, SAP, Oracle, IBM, and more	Cloud or on-premises	Subscription, per-user
FastPass Suite	Large enterprises and MSPs requiring both self-service and verified assistance	Cloud or on-premises	Subscription, per-user (bundle)

Licensing Models

Model	Description	Terms
Subscription Licensing	FastPass is licensed as a subscription, covering cloud and on-premises deployments. All products are available on subscription terms.	Annual subscription
Per-User Licensing	Each license covers one named user. Purchase licenses for the number of users who will access FastPass IVM, SSPR, or Password Sync.	Per-user
Multi-Tenant (MSP) Licensing	FastPass has been multi-tenant since year one. Managed Service Providers can license and run password self-service and identity verification as a service across every client, each with its own configuration.	Per-client, per-user

Deployment & Implementation

FastPass is cloud-first, or fully on-premises where regulation or preference requires it. It works with the identity providers, MFA methods, and ITSM platforms you already run — no forced migration, no new hardware, and no enrollment burden. Most FastPass implementations go live in one to four months, depending on the complexity of your environment and the resources you have available.

Deployment Option	Best For	Implementation Time
Cloud-First	Fastest time-to-value; cloud-managed deployment	1–4 months
On-Premises / Hybrid	Organizations where regulation or preference requires local control	1–4 months
Multi-Tenant (MSP)	Managed Service Providers managing multiple client environments	1–4 months

Evaluation & Procurement

Topic	Details
Demo & PoC	LOGON supports demos, trials, and PoCs. We assess your service desk requirements and recommend the best FastPass configuration for your environment.
Procurement via LOGON	As a FastPass partner, LOGON offers simplified purchasing, licensing guidance, and formal quotation tailored to your deployment size.
Training & Implementation	LOGON provides training services, implementation services, pre-sales and post-sales support, and best-practices consulting.

Licensing FAQ

Is FastPass licensed as a subscription or perpetual license?

FastPass is licensed as an annual subscription, covering both cloud and on-premises deployments.

Can I license IVM, SSPR, and Password Sync separately?

Yes. FastPass IVM, FastPass SSPR, and Password Sync are modular and can be licensed independently, or combined in the FastPass Suite.

Is multi-tenant licensing available for MSPs?

Yes. FastPass has been multi-tenant since year one. Managed Service Providers can license and run FastPass as a service across every client, each with its own configuration.

Does FastPass require new identity infrastructure?

No. FastPass works with the identity providers (Microsoft Entra ID, Okta, Active Directory), MFA methods, and ITSM platforms you already run — no forced migration, no new hardware, no enrollment burden.

How long does a FastPass implementation take?

Most FastPass implementations go live in one to four months, depending on the complexity of your environment and the resources you have available.

How do I get a licensing quotation for FastPass?

Contact LOGON to request a demo, product resources, and formal quotation. Our specialists will assess your service desk requirements and recommend the best FastPass configuration for your organization.