FastPass | Identity Verification, SSPR & Password Sync Solutions

The Ultimate Solution You Need to Protect the Service Desk

Strengthening HelpDesk Security Over 20 Years

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FastPass Solutions

FastPass offers a comprehensive suite of identity verification and password management solutions designed to reduce service desk costs, improve user experience, and enhance security.

Identity Verification Manager (IVM)

Stop Social Engineering Attacks Against Your Service Desk

FastPass IVM is the ultimate workflow to prevent voice-based (vishing) attacks and secure user verification at the help desk.

Prevents Vishing: Hackers can’t fool IVM – it only trusts facts
Removes Emotion: Automated workflow prevents social engineering manipulation
Forced Process: Service desk supporter assists IVM, not the other way around
Compliance Ready: Every step logged for ISO, SOC-2, and NIS2 compliance
Flexible Fallback: Secure verification even when user is completely locked out

Key Features

Management-Approved Process: Configurable verification workflows tailored to security requirements
Group-Specific Verification: Different verification processes for different user groups
Multiple Verification Options: Personal information, tokens, SMS, email, TOTP, manager approval
Password Delivery: Secure delivery via phone, SMS, or private email
Monitoring & Logging: Every step logged for compliance and analysis
ITSM Integration: Seamless integration with ServiceNow, TOPdesk, and other ITSM tools
Standard Templates: Simple, average, and heavily secure processes for rapid deployment
Dynamic & Contextual Data: Uses user workstation, location, login patterns, and more

IVM Integrations

ServiceNow: Certified Technology Partner – available from ServiceNow Store
TOPdesk: Certified integration
Active Directory / Entra: Seamless integration with hybrid environments
Application Passwords: SAP, Oracle, IBM, LDAP, SQL, and more
Multi-Tenant: Available for Managed Service Providers

Self-Service Password Reset (SSPR)

Secure Self-Service Password Reset Software

A Service Password Reset Software for Windows with 90% User Adoption – Active Directory, SAP, Oracle, IBM, and more.

24/7 Availability: Users can reset passwords anytime, anywhere
High Adoption: 85-95% adoption rate with forced enrollment
Reduced Costs: 20-30% of all help desk calls eliminated
Enhanced Security: Reduces risk of social engineering attacks
Remote Support: Full support for Work-From-Home users

💡 How it Works 👇

Key Features

Manager Approval: Managers and trusted colleagues can approve password resets
Multi-Factor Authentication: Smartcard, DUO, RSA, Microsoft/Google Authenticators, and more
Application Password Support: SAP, Oracle, IBM, LDAP, SQL, Active Directory
Group-Specific MFA: Multi-factor authentication depending on groups and situation
Remote PC Support: Password reset for “Work-from-home” PCs
Forced Enrollment: Automatic email invitations to link users to self-service
Modern Password Policy: Enforced at user entry of new password
Breached Password Prevention: Prevent usage of passwords exposed in breaches
30+ Languages: Multilingual support for global organizations
Password Expiration Notification: Proactive alerts before password expiry

How SSPR Works

User forgets password or account is locked
User accesses FastPass SSPR portal (PC pre-login, mobile device, or browser)
User verifies identity using MFA methods (SMS, authenticator, etc.)
User creates new password meeting security policy requirements
Password is synchronized across all connected systems

For Remote Users (WFH):

Users can reset passwords even when PC is “dead” or offline
No need to return to office for password reset

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Password Sync

Password Synchronization for Multiple Applications and Systems

Create seamless synchronization to enable more security for your users.

One Password: Users only need to remember one strong password
Increased Security: Focus on password quality rather than memorization
Cost-Effective: SSO benefits at a fraction of the cost
Quick Implementation: Fastest way to solve multi-password problems
Improved Productivity: Reduced password-related help desk calls

Key Features

Easier for Users: One password across all applications and systems
Increased Security: Users can focus on a much stronger password
Reduced Costs: Same benefits as SSO with lower implementation costs
AD Integration: Synchronize from Active Directory to target systems
Application Support: SAP, Oracle, IBM, SQL, and more
Password Policy Enforcement: Identical policy across all systems
Asynchronous Handling: Handles target system unavailability

Password Sync for Enterprise Systems

SAP: All SAP versions – Kernel 4.6E and newer; UME/JAVA versions supported
Oracle: Easy integration into multiple Oracle systems from a single implementation
IBM: IBM i series (AS400), IBM Z
SQL Databases: Full support
LDAP: Full support

FastPass Suite

The Ultimate User Verification Solution

Empower Your Enterprise with FastPass Suite. FastPass Suite is the premier user verification solution, tailored for large enterprises and managed service providers. This innovative suite seamlessly integrates self-service verification and password resets with secure, centralized user verification.

FastPass Suite combines two powerful products:

FastPass IVM
FastPass SSPR

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Key Features

Self-Service Verification: FastPass SSPR – Easy and secure solution for users who prefer self-service
Assisted Verification: FastPass IVM – Controlled, secure process by support staff
Shared Knowledge: Centralized repository of data, authentication methods, and user knowledge
Application Password Support: SAP, Oracle, IBM, LDAP, SQL, and more
Multi-Factor Authentication: Smartcard, DUO, RSA, Authenticators, SMS, and more
ITSM Integration: Certified integration with ServiceNow and other ITSM platforms
Full Audit Trail: Every verification attempt logged for compliance