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Insights into SSPR Best Practices | FastPassCorp
Insights into SSPR Best Practices
This article was originally published by LOGON’s partner FastPassCorp. Click here to view the original article.
In today’s era of process automation, providing self-service options for password reset to end-users is a logical step. To gain project approval, a robust SSPR business case must be presented. Regularly revisiting the business case is essential to prevent its deterioration over time.
Successful SSPR Implementation
With a decade of experience in implementing SSPR solutions, we understand that a well-planned procedure is the cornerstone of a successful implementation. The primary objective of any SSPR project should be achieving at least 90% user adoption. Many organizations have struggled with only 20-30% adoption rates, resulting in a continued influx of password calls to the service desk.
Implementing Best Practices
To guide the implementation process effectively and achieve the desired 90% adoption rate, we recommend following the e-guide titled “6 Steps to Success for Self-Service of Password Reset.” This easy-to-follow procedure provides a comprehensive overview of essential elements.
Understanding and Overcoming Challenges
To address potential pitfalls during implementation and operation, we invite you to explore the guide “Why SSPR Fails and What to Do About It.”Â
Handling Work-from-Home and Remote Users
As remote work becomes more prevalent, it is crucial to consider the unique challenges that work-from-home and remote users face during password reset. Technical obstacles may arise when synchronizing the new Active Directory password with the remote PC cache password.
Ensuring User Verification and Authentication
Ensuring the security and convenience of user verification and authentication is paramount. Leveraging the methods used during login for multi-factor authentication is advisable as it familiarizes users with the process. For situations where users forget their tokens or answers to personal questions, alternative methods like manager approval in SSPR can be employed.
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