Originally published by FastPassCorp. In today’s digital landscape, securing IT help desks from social engineering attacks is crucial. Hackers often target help desk operations by pretending to be legitimate users to gain unauthorized access or steal sensitive information. The key to countering this threat lies in a robust, secure verification process. FastPass offers a streamlined solution that integrates seamlessly with ServiceNow and other top ITSM tools, strengthening your help desk’s defenses. This guide provides a step-by-step approach to implementing FastPass for secure user verification, designed for project managers.

Originally published by FastPassCorp. In the healthcare industry, where patient confidentiality and data security are crucial, the rising threat of identity theft necessitates robust IT security measures. Cybercriminals increasingly target hospital IT help desks, posing as legitimate staff and convincing even well-trained support personnel to issue new passwords for intended victims. These compromised passwords can become significant vulnerabilities in various IT attacks, including ransomware, endangering patient data and healthcare quality.

Originally published by FastPassCorp. In today’s digital workplace, securing employee identities against hackers is crucial. Traditional help desk verification processes are often slow, insecure, and resource-intensive. FastPassCorp introduces a revolutionary solution: a secure, automated verification process certified by ServiceNow.

Originally published by FastPassCorp. This blog explores the delicate balance between ensuring robust security, maintaining user accessibility, and managing costs in user verification processes. Drawing insights from FastPassCorp’s principles, we provide a structured guide to developing an effective user verification model that guards against social engineering threats while remaining economically viable.

Originally published by FastPassCorp. The content discusses best practices for IT help desks to securely verify the identity of users seeking password reset assistance. The identification process should follow compliant workflows to prevent social engineering, with each step noted for alerts and auditing. Various organizations, including NIST, ISO, PCI DSS, and CISA, prescribe guidelines for user verification in IT security.

Originally published by FastPassCorp. Hackers targeted Reddit employees with a sophisticated phishing campaign. They obtained an employee’s credentials and then had access to internal systems and documents. Read the report on Reddit’s Phishing attack.

Originally published by FastPassCorp. Email marketing giant Mailchimp announced it was hacked in January 2023 by a social engineering attack. The fact that the same attack type was successful in March 2022 shows the potential of social engineering.

Originally published by FastPassCorp. Hacking an IT system is often like a puzzle, and the hacker needs all the pieces to be successful. In 50% of data breaches, a password is required, says Verizon DBIR 2022.

Originally published by FastPassCorp. Have you heard of “MFA Fatigue”? Neither had I! You might however have seen that Uber, Cisco, Microsoft have had data breaches recently– all including MFA Fatigue, so it is time to consider the consequences.

Originally published by FastPassCorp. Vishing (voice phishing) cases have increased almost 550 percent over the last twelve months (Q1 2022 to Q1 2021), according to the latest Quarterly Threat Trends & Intelligence Report from Agari and PhishLabs.