Originally published by FastPassCorp. In today’s digital landscape, securing IT help desks from social engineering attacks is crucial. Hackers often target help desk operations by pretending to be legitimate users to gain unauthorized access or steal sensitive information. The key to countering this threat lies in a robust, secure verification process. FastPass offers a streamlined solution that integrates seamlessly with ServiceNow and other top ITSM tools, strengthening your help desk’s defenses. This guide provides a step-by-step approach to implementing FastPass for secure user verification, designed for project managers.

Originally published by FastPassCorp. In the healthcare industry, where patient confidentiality and data security are crucial, the rising threat of identity theft necessitates robust IT security measures. Cybercriminals increasingly target hospital IT help desks, posing as legitimate staff and convincing even well-trained support personnel to issue new passwords for intended victims. These compromised passwords can become significant vulnerabilities in various IT attacks, including ransomware, endangering patient data and healthcare quality.

Originally published by FastPassCorp. In today’s digital workplace, securing employee identities against hackers is crucial. Traditional help desk verification processes are often slow, insecure, and resource-intensive. FastPassCorp introduces a revolutionary solution: a secure, automated verification process certified by ServiceNow.

Originally published by FastPassCorp. This blog explores the delicate balance between ensuring robust security, maintaining user accessibility, and managing costs in user verification processes. Drawing insights from FastPassCorp’s principles, we provide a structured guide to developing an effective user verification model that guards against social engineering threats while remaining economically viable.

Originally published by FastPassCorp. The content discusses best practices for IT help desks to securely verify the identity of users seeking password reset assistance. The identification process should follow compliant workflows to prevent social engineering, with each step noted for alerts and auditing. Various organizations, including NIST, ISO, PCI DSS, and CISA, prescribe guidelines for user verification in IT security.

Originally published by FastPassCorp. Hackers targeted Reddit employees with a sophisticated phishing campaign. They obtained an employee’s credentials and then had access to internal systems and documents. Read the report on Reddit’s Phishing attack.

Originally published by FastPassCorp. Email marketing giant Mailchimp announced it was hacked in January 2023 by a social engineering attack. The fact that the same attack type was successful in March 2022 shows the potential of social engineering.

Originally published by FastPassCorp. Hacking an IT system is often like a puzzle, and the hacker needs all the pieces to be successful. In 50% of data breaches, a password is required, says Verizon DBIR 2022.

Originally published by FastPassCorp. Have you heard of “MFA Fatigue”? Neither had I! You might however have seen that Uber, Cisco, Microsoft have had data breaches recently– all including MFA Fatigue, so it is time to consider the consequences.

Originally published by FastPassCorp. Vishing (voice phishing) cases have increased almost 550 percent over the last twelve months (Q1 2022 to Q1 2021), according to the latest Quarterly Threat Trends & Intelligence Report from Agari and PhishLabs.

Originally published by FastPassCorp. Are IT departments victims of social engineering attacks? And if so, how is it done, and is it significant? FastPass looked at the importance of the human factor and phone-based social engineering (vishing) as part of data breaches. Read to learn the results and add some suggestions for remedies.

Originally published by FastPassCorp. Social Engineering in a data breach scenario is always a case where the criminal impersonates another real person. It can be in writing (as in emails) or in person, and then practically always through the phone. Impersonating someone in the flesh is extremely demanding!

Originally published by FastPassCorp. ServiceNow customers now can find information about the integration between FastPass IVM and ServiceNow Store and can connect directly to FastPassCorp for download and a trial test.

A hacker attack on the service desk happened for Robinhood. It happened for Twitter. 83% of service desk managers fear it can happen for them.

Vishing or Vishing Attack is when a criminal impersonates a victim to get sensitive data resulting to identity theft or data breach. As part of security awareness, we discuss the different types of Vishing. See below.

Weak or stolen passwords are involved in more than 80% of data breaches according to Verizon DBIR. This poses a risk and is a common concern among CISOs (Chief Information Security Officer), IT Security Managers & Compliance Team.